Communication lessons from Frank Sinatra, 1963

The legendary Frank Sinatra (1915–1998) can teach us a thing or two about engaging an audience. I stumbled upon this 1963 Playboy interview with Sinatra recently, and it's pure gold. "When I sing, I believe," says Sinatra. "I’m honest. If you want to get an audience with you, there’s only one way. You have to reach out to them with total honesty and humility." Whether we're talking about an entertainer or about life in general, you can't be indifferent, Frank says. People do not connect with indifference. "This isn’t a grandstand play on my part; I’ve discovered—and you can see it in other entertainers—when they don’t reach out to the audience, nothing happens."

Frank_sinatra_slide.001
Keynote slide (click for larger view).

Playboy asks Sinatra why he thinks he has been so successful. Is it his vocal range, his styling, his phrasing? To what does he attribute his success? "I think it’s because I get an audience involved, personally involved in a song—because I’m involved myself." Audiences connect with authenticity, and the way to show your authenticity is to be willing to be vulnerable and honest with your audience.

Simple, direct, and honest
This clip below is a great example of what Sinatra was talking about in the interview. This song is from a June 20th, 1965 special called Frank Sinatra's Spectacular, featuring Dean Martin, Sammy Davis, Jr., and hosted by Johnny Carson. Damn, this is good. Frank Sinatra is singing live while his friends Dean Martin and Sammy Davis Jr. (and Frank's daughter) are ribbing him off stage. As this clip shows, audiences will have a great time if you have a great time (and are giving something to them worth sharing). I love Sinatra's cool reactions to the banter and his subtle phrasing. They do not make ’em like this anymore.




The key to storytelling is not your perfection but your humanity

The Irish Times has a good, short piece on The Moth, the not-for-profit organization dedicated to the art and craft of storytelling. The Moth started in George Dawes Green's living room in 1997, but soon the storytelling club founded by Green started hosting events in cafes and clubs throughout New York City. The name "The Moth" came from the idea that people are attracted to stories the way moths are attracted to a flame. From The Moth website: "Each show starts with a theme, and the storytellers explore it, often in unexpected ways. Since each story is true and every voice authentic, the shows dance between documentary and theater, creating a unique, intimate, and often enlightening experience for the audience." The storytellers are usually novice storytellers who have something interesting to share. Yet, The Moth directors work with the speakers before each show to help them find their stories and shape them. The focus is on meaning and quality but also on naturalness and authenticity, therefore, no notes or scripts are allowed.

Below is a wonderful story presented at The Moth in 2009 by Malcolm Gladwell. It's well worth your time watching.

 

The Times article quotes the New Yorker writer and essayist Adam Gopnik as to what makes for a good story. “A good story has to be extremely particular and peculiar to your life. It has to have an element of singularity and yet – and this is the alchemy and paradox of storytelling – it has to be something immediately universal, part of something that we all experience,” Gopnik says. A great story is never just about you or something that happened to you, no matter how seemingly interesting the characters or events may be. A great story, no matter the subject, is always really about them (the audience) with a universal appeal. The theme must get at something truly human. A cautionary tale of greed and excess or an inspiring narrative of resilience and persistence. The plot of your story — the events and the order in which you arranged them — are important but only to the degree that they illuminate your message or theme and illustrate clearly the arc of change.

Vulnerability and the courage to talk about failure.
Some of the best stories are about failures and defeats. The Moth founder and writer George Dawes Green says in the Times article, "Nobody wants to hear about your triumphs. We want to hear about what a fool you are, because that’s what we are." Most people, however, do not want to talk about their failures or their struggles with their weaknesses. But your honestly and willingness to be vulnerable is what draws your audience in. Though the stories are well planned and have a solid structure, The Moth's Lea Thau says in this Nieman Storyboard interview that the delivery is more about sharing than performing. "The one demand is that you are willing to step out there and be completely present with the audience and say, 'I am not performing something to you, for you, or at you, I’m sharing something with you in this moment that is true for me.' When people do that, the audience becomes so invested in them. The audience understands how inherently terrifying it is. Most people say it feels like they’re standing naked." The naked approach is what connects with audiences.

Your own storytelling situation may be very different from being on stage at The Moth, but there are some things we can takeaway. Here are just a few things to remember when crafting and delivering your story. Your story must:

• Be Particular to your life
• Be Peculiar
• Have a universal theme
• Expose a vulnerability or a weakness
• Illustrate a transformation
• Be naturally told with energy, engagement, and presence

No struggle, no story. No obstacles to reach your goal? Who wants to hear about that? Where is the lesson in that? Moth is a great storytelling resource. People are indeed attracted to story the way a moth is attracted to the flame...and we can all get better at telling our own stories.


A Story of courage: Hiro Fujita on ending ALS (TEDxTokyo)

HiroWith all the attention the ALS Ice Bucket Challenge is receiving this past week, it is a good time to share with you the most touching and most important presentation I saw at TEDxTokyo back in May of this year. The presentation was by a young Japanese man named Hiro Fujita. In November of 2010, Hiro was working happily as Planning Director at McCann Erickson in Tokyo when he was diagnosed with ALS (Lou Gehrig’s disease). His TEDxTokyo talk is his story and a moving call to action.

Perhaps we throw around the word "inspiring" too much. But Hiro inspires me...and thousands of others. After Hiro's talk in Tokyo, which was voiced largely by his boss Dave McCaughan, I felt an odd mix of inspiration from Hiro's courage and spirit but also sadness at the great difficulties he faces everyday just to survive. "I am 99% grateful for all that has happened in my life," Hiro says, "but 1% angry." Hiro is angry at the disease and at the government regulations which are slow and burdensome. His END ALS movement is taking concrete measures to make a difference. As Dave McCaughan said in the TEDx talk, "The END ALS movement is about getting the government and medical authorities to realize the desire and the need of the people who have this terrible, terrible disease to help solve this problem themselves." Hiro's story and the END ALS movement are important. Please watch Hiro's story below. And please pass on his video to others.



Please share Hiro's story
The ALS Ice Bucket Challenge is admirable. It's good that so many people are getting into the spirit about raising awareness of ALS, and making a donation. The videos I have seen are all well-intentioned, but many videos—including those by celebrities—often do not educate the viewer much at all about what ALS is or how we can help. Please do not misunderstand: the bucket challenge is a very good effort and it has indeed thus far raised millions of dollars. That's all good. I have been "called out" to do the bucket challenge and I have  made a donation in response. Sometimes, though, the spectacle of pouring water over one's head can take away from the actual issue. (Besides, me pouring cold water over my head in the sultry weather we have here in Japan is hardly a challenge—it would simply be refreshing. Instead, please watch Hiro take the challenge here.) However, instead of pouring water over my head—which would not be interesting to anyone—I do have a challenge for you of a different sort: First, would you please share Hiro's TEDxTokyo talk with your own network? Second, please go to the END ALS website and checkout the important work they are doing. You can donate there directly and donate by purchasing an "END ALS" t-shirt as well. And read Hiro's blog too.

Hiro lost his voice, but not his will to communicate and to make a positive impact in the world. Hiro's friends and coworkers have rallied around him to help him start a movement and to make a difference. Let's all be at least a small part of it. Thank you.

Important links
END ALS website
Donate to the END ALS movement
END ALS Store
END ALS Facebook page
Hiro Fujita's blog
ALS Association (donate)

 


Robin Williams on the TED stage

At the 2008 TED Conference held in California, the BBC's "The World Debate" set up a panel discussion to be broadcast worldwide from the TED stage. When they went live with the show there appeared to be a major technical problem followed by several moments of dead air. As my friend Patrick Newell recalled the incident to me today (Patrick was in the audience that day), someone in the back of the room started heckling and dropping f-bombs, wondering why they can't get the technology to work at a technology conference. At first the audience was stunned but then broke into uproarious laughter once they realized that the "heckler" was Robin Williams. Williams continued his comical rant as he walked down toward the stage (nothing else was happening due to the tech glitch, so why not?) From there Williams ad–libbed for about ten minutes on stage. Fortunately the BBC kept recording and put together about three minutes from William's improvised bit. This seems to be very typical of Robin Williams. This was not just a celebrity taking another chance to be in the limelight. In stead it was a man who used his talents to actually make the situation better. The panel surely benefited from it. Chris Anderson appreciated it. And the audience loved it. This seems to have been done very much in the spirit of contribution. This one was recorded, but from what we hear, Williams did this kind of thing all the time when the camera's were not rolling. Norm Macdonald has a great story that exemplifies the spirt of Robin Williams.

A message to TEDxTokyo
Patrick Newell, co-founder of TEDxTokyo, ran into Robin Williams at that same TED Conference in 2008 and asked him if he would mind saying a few words regarding the first TEDxTokyo to take place the following year. Being the kind man that he was, he said "sure," and proceded to riff for about 45 seconds. He also mentioned the other similar TED event which was called "BOB." Watch below.

Williams was brilliantly funny and a great actor. Obviously. But more importantly he was kind and generous. This came across in his standup performances especially. His authenticity and his vulnerability were visible to all. This was one of the things that made him such a wonderful performer and human being.


7 things good communicators must not do

In this simple but informative TED Talk, Julian Treasure offers up seven things that effective communicators must exclude from speech. This list of seven is a kind of "bad habits to avoid" list. They are not the only elements that can derail effective communication, but it is a good list from which to start. "I call them seven sins somewhat tongue in cheek," Julian says in the comments section on the TED Website. "I am not saying these things are bad or wrong, simply that they tend to make it harder for people to listen, especially when they become habits." Yes, suggesting that one avoid these behaviors always and forever can become a sort of dogma as well. However, he is right that these behaviors are for the most part injurious to our reputations, credibility, and over all effectiveness.

Julian's presentation is short, clear, and concise. Still, to help you remember the contents after you've watched the talk, I summarize the key points below and include a few of his slides that display the key points. The last one (number 8) is one I have added to the list. You surely may have some more to add.

7 (or 8) things to avoid when speaking
Here are the seven (well, I added one of my own). These can be applied to any context from banter with friends, meetings with coworkers, and of course, presentations in all their myriad forms.

(1) Gossip
Yes, we all do it from time to time. But there are some problems with it. For example, says Julian, "we know perfectly well the person gossiping five minutes later will be gossiping about us." This reminds me of that Eleanor Roosevelt observation: "Great minds discuss ideas; average minds discuss events; small minds discuss people." 

(2) Judging
"It's very hard to listen to somebody if you know that you're being judged and found wanting at the same time," Julian says. Judging, of course, is very human and is not necessarily a bad thing. Context is important. But when judging gets in the way of honest dialog, then we have a problem. Judging can be a great barrier to the receiver actually hearing what is really being said.

(3) Negativity
It's very hard to listen to someone who is seemingly always negative or has a great habit of looking on the bad side of things. When one's default reply or approach is to focus on the negative, it becomes hard to take their words seriously. Negativity, of course, is not to be confused with critical thinking or even skepticism. Negativity keeps us from seeing the possible in the seemingly impossible.

(4) Complaining
This one is very close to negativity above. We all hate "the complainers" even though we may find ourselves in this role without knowing it. We must be mindful that we do not enter into a kind of downward spiral of negativity and complaining. Complaining is different from venting feelings or frustrations with a trusted friend. This can be quite healthy for getting things off our chest. Complaining refers to, I think, an approach to daily living with is always "glass half empty." Chronic negativity and complaining does not help anyone. Most importantly, it does not help you. As the Dalai Lama says "Your sadness will not solve the problem. More sadness, more frustration only brings more suffering for yourself. No matter how tragic the situation, we should not lose hope."

(5) Excuses
"Some people have a blamethrower," Julian says. "They just pass [blame] on to everybody else and don't take responsibility for their actions, and again, hard to listen to somebody who is being like that." It is a natural thing to want to make excuses for our failings. After all, no one knows our inner struggles or our external antagonists better than we do. But deep down we know better: We must take full responsibility for our mistakes and our failures. Far from being a kind of acquiescence, it takes courage to admit failure and to apologize without making even a single excuse.

(6) Exaggeration 
Embroidery and exaggeration, says Julian, demeans our language. For example, he says, "if I see something that really is awesome, what do I call it?" Exaggeration can become out and out lying, and we don't want to listen to people we know are lying to us." A lot of this depends on which culture we find ourselves in, however. Julian called this bad habit lying, but I have listed it as exaggeration. We know lying is wrong, obviously, but we should be careful too when our enthusiasm results in the kind of exaggeration that distorts facts.
        
(7) Dogmatism
Julian refers to dogmatism as "the confusion of facts with opinions." And he says, "when those two things get conflated, you're listening into the wind. You know, somebody is bombarding you with their opinions as if they were true. It's difficult to listen to that." I would add to this deliberate obfuscation. For example, when an individual will not answer a simple question clearly—one that everyone knows the answer to—because they fear not adhering to a predetermined narrative.

Seven
Julian Treasure's slide listing the 7 bad habits in communication.

(8)Self-absorption. Egocentricity, selfishness, and conceitedness. A presentation, or even a conversation, is not just about you. Not caring about your audience is one of the easiest ways to ensure failure in communication. Don't waste their time, ever. Be brief, be concise, then be done (a version of FDR's "Be sincere; be brief; be seated." One needs to have great empathy for an audience and be fully attuned to the situation. Regardless of the context, it is never appropriate to just plow ahead with one's monologue regardless of how the audience is feeling.   

Four things that good speech must have
(HAIL)
The list above are things to avoid. "But is there a positive way to think about this?" Julian asks. "Yes, there is. I'd like to suggest that there are four really powerful cornerstones, foundations, that we can stand on if we want our speech to be powerful and to make change in the world." The first letter of these four foundational pillars of good speech form the word HAIL: Honesty. Authenticity. Integrity. Love. The latter being not a romantic love, Julian says, but rather the spirit of wishing the other well. Love in this case refers to human compassion and empathy for others. I would argue that empathy is certainly one of the keys to effective communication and healthy relationships of all kinds.

Hail
HAIL: Slide from Julian Treasure's presentation

Improving your voice
It's not only what you say, but how you say it. Many of our conversations or presentations are not effective in part because of how we speak. That is, how we are using our voices. In this section Julian touches on a few tools that we can use to improve the sound of our voice so that our messages may become even that much stronger or clearer. Julian begins with register. Some people talk a bit through their nose. Most people are talking through their throats as they strain to be heard or be listened to. The key is to bring our register down a bit lower. "If you want weight, you need to go down here to the chest....We vote for politicians with lower voices, it's true, because we associate depth with power and with authority." Julian finishes by suggesting with use other speech tools such as, timbre (smooth, rich, and warm—like hot chocolate), prosody, pace (including silence), pitch, and volume. In the end Julian makes a good point that we need to warm up our voices before we step on the stage to make a speech or give a presentation.

Toolbox
The toolbox: Slide from Julian Treasure's presentation.

"We speak not very well into people who simply aren't listening in an environment that's all about noise and bad acoustics" Julian says in closing. But, he says, "what would the world be like if we were creating sound consciously and consuming sound consciously and designing all our environments consciously for sound? That would be a world that does sound beautiful, and one where understanding would be the norm...."
 
Using this video as a teaching tool
ClassI used this video in a 90-minute communications class at my university this week. First I have students (in groups) come up with their own list of "7 things you must avoid" when communicating effectively. I explain to students that this could apply to presentations or speeches, or even one-to-one conversations at work or with friends. Each group then writes their ideas on the whiteboard and we discuss as a class. Then I ask them to discuss what they think are the "foundations of good communication." In other words, what are 4-5 foundational elements that effective communication is built on. I draw a roof with four empty pillars on the whiteboard—each pillar represents a foundational element. Their ideas, I tell them, are what they think are the foundations of good communication. After some small group discussion they share their ideas again. About 40 minutes has passed by now. Then I tell them we are going to watch a 9-minute TED talk where a communication expert will outline "7 bad habits" or "7 deadly sins." Following this the speaker will name his ideas concerning the four foundational elements. At the very end the speaker will touch upon several key items concerning our voice with tips for improving how we can improve the sound of our voice. Julian does not go deep with any of the content in he video, but this is fine as the class does indeed go deeper with myself acting as facilitator.

 


George Takei's bold story at TEDxKyoto

14233212279_a06eb850d3_zGeorge Takei knows how to tell a great story. In this case, a true story of his life. The famed Star Trek actor, activist, and social media star was in town recently to give a remarkable talk as part of a very special TEDxKyoto event. I was invited to watch the rehearsal just before the live event, so I arrived early and grabbed a front row seat. George did not give a speech in the traditional sense. There was no lectern, no notes, no teleprompter. George obviously was reciting the speech from memory—his live version was exactly the same as in the rehearsal—but the speech did not seem memorized. That is, when I was listening I was not aware that he was giving a speech or a prepared talk, I was just lost in the narrative flow of his story.

George begins his talk right away with a kind of prelude that touches on a few themes that will actually be touched on in his talk. "I'm a veteran of the Starship Enterprise," George begins with a smile. "I soared through the galaxy driving a huge starship with a crew made up of people from all over this world—many different races, many different cultures, many different heritages. All working together. And our mission was to explore strange new worlds, seek out new life and new civilizations. To boldly go where no one had gone before."

The audience got a kick out of his Star Trek references, but this little prelude transitioned well to his story which begins for real at about the one-minute mark. "I am the grandson of immigrants from Japan who came to American boldly going to a strange new world," he begins. Watch the talk below.

George uses a visual language by describing events with contrasts, juxtapositions, and irony. For example:

"I could see the the barbed wire fence and sentry tower outside my schoolhouse window as I recited the words 'with liberty and Justice for all.'"

What's your story?
We always hear that this is the era of telling your story. "The world needs to hear your story," our friends keep telling us. But this raises the question—a question I hear perhaps more than any  other: How can I tell my story and not bore the audience? The answer is actually quite simple. Your story is really their story. Often we find ourselves in a situation where the audience members have diverse backgrounds and specialties. In this case "Your story is really their story" means that your contents (events, experiences, lessons, and how you arrange them — the plot in other words) must illuminate universal themes such as justice and fairness, over coming great odds, sacrifice & reward, a person's struggles with societal pressures, and dozens of others. All the universal themes, of course, involve a goal and obstacles and conflicts that must be dealt with and that lead to a change. While the theme or themes must be something that the audience can relate to, the specific details of your talk do not need to be something your audience has ever experienced personally. The audience is hearing your contents for the first time, but the themes that your contents illustrates are familiar and therefore easy to grasp. In the case of George's talk, most people who listen are not themselves Japanese-Americans who experienced internment, but all can sympathize with his experiences and can empathize with the hardships and the struggles, and in the end be inspired by the lessons he learned and shared with his audience.

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George Takei on the center stage at TEDxKyoto earlier this month.

George_takei_kyoto
It was an honor to meet George back stage in Kyoto after his wonderful talk. Pictured here with George and his husband Brad on my right, and US diplomat Patrick Linehan and his husband Emerson on my left.

A similar but different must-see presentation by George
I really like the way they put this interview with George together by mixing in images from his past and historic images to give a visual amplification to his narrative. This video is from a new series, according to their website, "that shares LGBT celebrities' personal stories of struggle and success." But like all good stories, his story is really our story. The "plot" if you will are the facts of his life—internment as a child, discrimination, hiding his true self, etc.—but the themes appeal to all because they are universal: over coming the odds, struggling with fears and doubts, finally breaking on through, and so on. In other words, you do not need to be LGBT or Japanese-American to relate very well to the struggles George is talking about.



George_slide
George Takei's talk is nicely agumented with the insertion of vintage visuals.

Thanks to TEDxKyoto for hosting the event and for the photos above. More photos from the event available here.

Related talk: Patrick Linehan's "Embracing Different" TEDxKyoto presentation.


Story structure, simplicity, & hacking away at the unessential

Students1For a lot of us, the reality is not that we have too few ideas, it's that we have too many. This may not sound like a problem, but it becomes problematic when we get bogged down in analysis paralysis and feel unable to choose, and harder still to simplify. Reducing and simplifying in an honest way—a way that makes a message clear and memorable—is one of the hardest things for professionals to do. I am reminded of the old Bruce Lee saying: "It's not the daily increase but daily decrease. Hack away at the unessential." This is one of the secrets to mastery in general, and hacking away is indeed what we must do to identify the essence of our message and to build strong stories. As a follow up to the last piece of Billy Wider, allow me to share again some Wilder wisdom and apply the lesson to speech making or presenting.

In an interview recorded in Conversations with the Great Moviemakers of Hollywood's Golden Age at the American Film Institute, Wilder is asked how he came up with the idea for the script Sunset Boulevard. Wilder answered that it was an idea they thought up and held in their heads five years before beginning to write the script. Then Wilder elaborates (emphasis mine):

“There is no such thing as somebody sitting down and saying, ‘Now, all right, I’m going to make a new picture.’ Not at all. You have ideas stashed away, dozens of them–good, bad, or indifferent. Then you pull them out of your memory, out of your drawer, you combine them… People think when it comes to a screenplay you start with absolutely nothing. But the trouble is that you have a million ideas and you have to condense them into a thousand ideas, and you have to condense those into three hundred ideas to get it under one hat, as it were. In other words, you start with too much, not with nothing, and it can go in every kind of direction. Every possible avenue is open. They you have to dramatize it—it is as simple as that—by omitting, by simplifying, by finding a clean theme that leads someplace.”

The need for solid structure
The last line above—omitting, simplifying, finding a clean theme (message) that leads someplace—is at the heart of designing a compelling narrative. Having a clear structure makes it easier to simplify your content in a way that moves the material forward. The audience need not be aware of your structure, but without it you could not have crafted a compelling narrative that goes someplace. While describing the plot points in the hit film "Some Like it Hot" Billy Wilder stresses the importance of structure.

"[Story] needs...architectural structure, which is completely forgotten once you see the movie. We have to put those pillars in or that beautiful ceiling is going to come crashing down."

Wilder_quote.007

It's the message, not techniques or effects

Special effects, including remarkable camera angles, call too much attention to themselves in many films today. Wilder felt the same in his time. Once you start thinking "I wonder how they did that?" or "What awesome camera work!" and so on, then you are pulled out of the story and are thinking about effects and techniques rather than the story. "Nobody will say, ‘This is a great screenwriter because he always has the camera angles.’ Just have good characters and good scenes and something that plays,” Wilder says.

In a similar way, nobody will say this is a great presenter because he is a master at using PowerPoint or Keynote, or Prezi, etc. I have said it 'till I am blue in the face, but I will say it again: It is not the tools and digital techniques and effects that make you a better storyteller. This is true whether we are talking about writing or speaking. Tools can help, especially tools that amplify our ability to tell visual stories, but the greatest tools in the world will not make a bad idea great or turn an inauthentic presenter into an authentic one.

Multimedia—if you use it—comes last
Multimedia is wonderful. I love it. But my approach to preparation is pretty old school. This week, for example, students are making presentations where they share their ideas—their proposed solutions—to real world problems of their choosing. They are using slideware and video, etc., but before they ever began to organize slides, and other multimedia, they first organized their ideas and their approach around a very basic structure. And they did so without using any tech.

It's a very simple framework where they contrast the "ideal" with the way things really are today. Then they state the problems which contribute to this reality and offer up solutions or their "big idea" worth sharing. In the end they offer up a "next step" or an action for the audience to take. Through a process of brainstorming and discussion they end up with sketches or storyboards so that they can run through the basics of their argument or storyline in front of everyone. The sketches are very crude and basic, but that is fine. These sketches serve as storyboards that help the audience understand, and they help the presenter take the audience on a little journey. After the storyboard pitch, other students offer suggestions to improve the structure. When we feel like the basic structure makes sense then the student can go off on his own and dig deeper for evidence, examples, data, and so on and put together a compelling, engaging talk—using multimedia for visual support—based on the fundamental structure worked out in their storyboard pitch. Here are a few pics of students pitching their rough storyboard ideas last week, and one pic from a student who is presenting the final product today.

Storyboard

Storyboard2

Storyboard3

Students pitch their solutions to specific real-world economic and social problems in Japan and get feedback from the audience before they start designing the details of their actual presentations.

Preso_1

Here the student is making the actual presentation, having pitched her storyboard ideas last week. Her talk followed a basic structure of Ideal world, Reality, Problem (cause of the reality), Solutions (her ideas with evidence and support), and finally a Next Step or action for the audience, something to do or to ponder, etc. A different audience would not be aware of the structure underneath, but the structure was very helpful for the student presenter in crafting ideas, designing visuals, and building the narrative flow of the talk.


One man's creativity in an airport "all by myself"

Have you ever found yourself alone in an airport with a lot of time to kill? For most of us this is a rather dismal experience. But for others, such alone time is a nice respite and a bit freedom to be creative and just see what happens. Last week, Richard Dunn, a lighting designer in corporate entertainment who is originally from Canada, was heading back to his current home in Georgia from Las Vegas. But after volunteering to get bumped off his 11:00pm flight home, he found himself with seven hours to kill before the next flight out at 6:00am the next day. So what to do?

Many people would have headed back to the Las Vegas strip or taken a nap, but Dunn says in this CBC audio interview that he looked around and saw the airport as an empty movie set. He had his iPhone so why not make a movie? So he sat down to brainstorm some ideas and at first pondered making a movie related to travel. But that idea did not grab him, so then he Googled songs about being alone and bingo! It hit him. “And then our dear Canadian sister started streaming in my headphones, 'All By Myself' and I thought ‘that’s it, that’s pure movie gold!’”

As you watch the 5-min video below, keep in mind that he was all alone and had no one holding the camera. His only equipment in the airport was his iPhone, iPad (for the music), a PC case with a long handle, a ruler, and some luggage tape that a staff member gave him earlier in the evening. Once back home, he edited the clips in Final Cut on his MacBook. No special lenses, just a regular iPhone.

All by myself from Richard Dunn on Vimeo.

Limitations stimulate creativity
The budget for this home movie of sorts was essentially zero, yet this amateur production made by one person alone is far more interesting than the majority of professionally made music videos costing loads of cash. In the comments section of Vimeo, Richard Dunn touches on how he did those shots:

"I had a person behind a ticket counter give me a roll of luggage tape before she left. I then used a wheel chair that had a tall pole on the back of it and taped my iPhone to that. Then I would put it on the moving walkway for a dolly shot. I also used the extended handle on my computer bag and taped the iPhone to my handle. I would tuck different stuff under the bag to get the right angle. For the escalator shot I had to sprint up the steps after I got my shot so the computer bag didn't hit the top and fall back down. Quite fun!"

I always tell people, including students, that they are not limited by technology. There are always cooler, more powerful and more expensive tools available. But so what? You are lucky enough to have a smart phone. And with this ubiquitous device you can still do quality presentations of all types, including short vignette or slice of life videos like this one above. Students always ask me where they can get good photos or video for presentations. I tell them to get their ideas clear and their story structure down first. Brainstorm, get organized, then sketch out what visuals you will need (if any). In most cases they can shoot all the photos or video footage they need themselves using their smart phone and a bit of editing.

One thing that makes Dunn's video seem so good, even though it is shot with a phone, is that he did not use a lot of transitions and effects. Novices will almost always use a dozen or more transitions and effects in such a video, almost all of them cheesy. Dunn kept things simple and focused on getting good material and then keeping the editing simple stylistically, though it was not doubt a lot of work to get the lip-synching perfect and build tension as the song progressed.

Resonating a shared theme
Everyone can relate to feeling lonely or being alone, even being alone in an airport. Many of us have probably fantasized of making our own music video parody of some kind. In the CBC interview Dunn says that he was laughing to himself when thinking of different scenes that the airport interior was offering up, but he figured he was just tired and suspected that what he thought was hysterical was probably not really that funny to others. Dunn had no intention to even post this publicly; it was just a video that maybe his wife would get a kick out. Well, some 72 hours since posting it is already at 3 million views on Vimeo. In the CBC interview he said he was shocked when the views went over 30,000, about 29,999 more than he ever expected. I wonder how he is feeling now?

What makes this fun little video piece work is that it is not about ego. Dunn never intended this to be seen outside his family and a few friends. This was just for a laugh. These humble intentions lend an air of authenticity to it, and yet he took the care to make it as good as possible. Even though he is in almost every shot, it is not about him. This resonates because, like any good story, it is not about the characters, it is about the viewers. Almost everyone who views this will be touched and amused. If you can make someone have a good laugh, or touch them in some other positive way emotionally, I'd call that a pretty good day. A lot of people have had a good heartfelt laugh thanks to Dunn's burst of creativity one night last week in the Las Vegas airport. Let's home Celine Dion is one of them.

UPDATE: Ms. Dion does indeed have a sense of humor. And in the two days since I posted this, Dunn's video has been seen another 9 million times—now over 12 million. Remarkable.

UPDATE 2: Now over 15.5 million as the hits finally begin to die down.

Link to original video on Vimeo.


10 Storytelling tips from Billy Wilder

BillyWilderBilly Wilder (1906–2002) was the first person to win an Academy Award as producer, director and screenwriter for the same film. The film The Apartment (1960) stared Jack Lemmon, Shirley MacLaine, and Fred MacMurray and is certainly in my top-10 favorite movies of all time. There is something quite special about Wilder's films. There's a simplicity, clarity, and naturalness that is above all else engaging and human. Even today Wilder is a hero to many filmmakers both young and old. In a 1999 interview with NPR, filmmaker Cameron Crowe talks about his admiration for Wilder's work. It is this bit from Crowe that I find most interesting (emphasis mine):

"...if you talk to many screenwriters or film students, they’re still studying Billy Wilder. And what is it that makes a guy still relevant after more than 50 years of filmmaking? And what you find are values, you know, that people are going to experience over the holiday when they see a movie like “It’s a Wonderful Life,” which isn’t, of course, Billy Wilder, but it’s simple, clear, soulful, funny storytelling. And I believe Billy Wilder is the king."
— Cameron Crowe

What makes Wilder and his films still relevant today, suggest Crowe, are themes of deeply human values and "simple, clear, soulful, funny storytelling."  This has relevance beyond writing and fiction, of course. There are many different ways to connect and share your message with an audience, but the storytelling principles noted by Crowe of simplicity, clarity, soulfulness, and humor—backed by authenticity and a respect for your audience—will take you far.

In 1999 Crowe wrote a book called Conversations with Wilder where the legendary and elusive Billy Wilder talks extensively about his life and work. It's gold. In the back of the book Crowe includes a list of ten screenwriting tips by Wilder. This list has now been shared by thousands over the years. "There’s no better film school really than listening to what Billy Wilder says," Crowe said in the 1999 NPR interview. You may not be interested in writing a novel or a screenplay, but the lessons can be applied to the work of anyone who is in the business of story and storytelling, and that certainly includes public speakers and presenters of all types.

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10 Storytelling/Screen Writing Tips From Billy Wilder
The tips here were for screen writers and filmmakers, but with a little imagination, it's not hard to see how Wilder's advice can help us too. After all, Wilder is talking about storytelling, and storytelling—that is, telling true stories— is what we are doing. After each tip by Wilder (in bold) I offer my own thoughts on how the tip relates to the world of presentations. I hope at least some of these tips will stimulate you to find your own applications of the wisdom.

(1) The audience is fickle. You try to prepare the best you can for an audience. But in the end, audiences are unpredictable. What works one night falls flat the next night (ask a comedian). But we need not eat our liver over this. All we can do is prepare the best we can. A presentation is not about us. Even if we are telling "our story," we must think long and hard during preparation how our story is really their story. If our story has a universal theme with an important lesson or some other contribution then it has a shot at resonating. Yes, audiences are fickle, but the old axiom is true: Know your audience.

(2) Grab 'em by the throat and never let 'em go. Don't waste time at the beginning with formalities or filler talk. Start with a bang. A hook. Get their attention and then sustain that interest with variety, unexpectedness built upon structure that is taking them some place. We remember the beginning and the ending the most—don't waste those important opening minutes. At the end of the documentary Billy Wilder Speaks, Wilder warned against being timid when he says, only half jokingly, "You have to use both knees to kick them in the balls.” Start strong.

(3) Develop a clean line of action for your leading character.
Make sure the arc of change is clear. This one may not seem as directly relevant unless your narrative has a clear protagonist, but one thing we can take from this tip is this: Make sure the arc of change in your talk is clear and it is meaningful. Whether you are talking about a customer or a person in history or yourself, the series of actions you unfold for your audience—actions often involving a conflict to overcome—must illuminate a clear arc of change.

(4) Know where you're going.
Story takes you some place. Have you ever listened to a speech and wondered where the heck it was going? It is not enough that you know where this presentation is headed, the audience needs to feel that the parts are connected and that everything that is included is included because it is necessary. Too many presenters—and writers for that matter—get bogged down in back stories or details about minor—or even irrelevant—points and momentum dies as the audience begins scratching their collective heads in confusion or boredom. What is included must be included for a good reason. Remember the dramatic principle Chekhov's Gun:  "Remove everything that has no relevance to the story. If you say in the first chapter that there is a rifle hanging on the wall, in the second or third chapter it absolutely must go off. If it's not going to be fired, it shouldn't be hanging there." —Anton Chekhov

(5) The more subtle and elegant you are in hiding your plot points, the better you are as a writer.
A plot point is an event that propels the action in a new direction. A typical three-act film may have two major plot points. The first plot point comes at the end of Act I and takes us in a new direction in Act II. The second plot point signifies the end of Act II and gives the story momentum for Act III. One takeaway for presenters, however, is that we must have a very clear structure that is the framework of our talk, but that framework does not necessarily have to be clear to the audience. Our events, which may be in essence similar to plot points in a drama, are certainly events that get the audiences attention, pique their curiosity, surprise them, make them question and want to know more, etc. But the audience is not aware of the structure or that it is a "plot point" or an attempt to engage and propel the story forward. The audience is too busy listening and yearning to know what comes next.

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(6) If you have a problem with the third act, the real problem is in the first act.
Again, wonderful advice for a screen writer, but what about us? In drama, the third act (usually) is the climatic conclusion. Our conclusion in many ways is the most important part. People remember the beginning and ending the most. The ending should be the pay off. But a lot of speakers have great difficulty with the ending. One reason for this is they prepare speeches or presentations in the typical linear outline method in slideware. They spend a lot of time filling the talk with data, facts, and often unconnected opinions and events to beef up their talk without really considering first where their destination was in the first place. When this happens you get a rather weak beginning followed by a lot of stuff in the middle and concluding with a weak little ramble at the end. The presenter has problems with the ending because he never set down the foundation of the talk at the beginning.

(7) A tip from Lubitsch: Let the audience add up two plus two. They'll love you forever.
Treat your audience with respect and don't try to beat them over the head with your message. The best storytellers, no matter the genre, craft the material so that the audience can be an active participant in figuring things out. No one wants to be lectured to or fed conclusions all the time. Treat the audience as intelligent participants in this journey. Whenever possible show them, don't just tell them. And of course, in the classroom or training room, participants should be doing not just watching or listening. (Ernst Lubitsch was Billy Wilder's mentor.)

(8) In doing voice-overs, be careful not to describe what the audience already sees. Add to what they're seeing.
This one is related to number (7). When possible, show don't just tell. And when telling, be careful not to describe what they are seeing. Design visuals so that it is obvious. With quantitative displays, for example, it is useful and a very good practice to explain the vertical and horizontal axis and set up the audience for the visual display that you are about to show them. If it is a good graph the data will be easy to see and the data will be clear. You then can focus on talking about the consequences of the data, the meaning in context. What are the opposing arguments or different interpretations of the same data, etc. Too often audiences are just trying to figure out what they are seeing while the presenter rambles on or moves on to another point, leaving the audience behind.

(9) The event that occurs at the second act curtain triggers the end of the movie.
Think about how you can introduce an event near the end that really gathers you some momentum. This is a twist, something unexpected that increases the tempo for the last part of your talk. When they say go out on a bang, they ain't kidding. So in the preparation stage, what can you include in the structure of your talk—an event or a revelation or an unexpected finding, etc.—that spins the talk in a new direction and sets the stage for a compelling ending or conclusion?

(10) The third act must build, build, build in tempo and action until the last event, and then — that's it. Don’t hang around.
Two things we can take from this. (1) Momentum is always important, but the beats or the tempo must really build, especially at the end. It builds to such a degree that your ending is engaging and obvious. And then (2) it is time to be done. One of the worst things you can do is to go over your allotted time or to linger, repeating the same message long after it was understood. This old chestnut by Franklin D. Roosevelt is a good reminder:  “Be sincere, Be brief, Be seated.”

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Bonus Tips
Here are a couple of more tips I gleaned from researching the great Billy Wilder.

• Don't be boring.

Another "rule" from Billy Wilder is not on the list, perhaps because it is implied, but it is simply this: Don't be boring. A simple guideline but it's indeed very hard to achieve. "I have ten commandments," Wilder said. "The first nine are, thou shalt not bore. The tenth is, thou shalt have right of final cut."

• The more complicated the story, the simpler the visuals
In this last one I am paraphrasing Wilder from one of his interviews in the Billy Wilder Speaks documentary. If your story is rather simple then "you can be ornate" or be a bit more complex with the visual treatment. But if the story is quite complicated then Wilder suggests a very simple approach to the use of visuals. This obviously is an approach that translates well to a lot of presentation situations as well. Certainly when showing quantitative displays, especially complex ones, you want to remove any extraneous material and keep the visuals simple and clear.

Bonus II
Here is a 4-min cut from the classic The Apartment. At the end you will see an important plot point. It's a wonderful film. See it on DVD if you get a chance.



Change & the Art of Small Victories

Jfk.295John F. Kennedy is often reported to have said "The only reason to give a speech is to change the world." Over the years this has been paraphrased by many speaking and training professionals. Not surprisingly, people occasionally mock this kind of statement as being just so much hubris or pomposity. "Surely," they proclaim, "not every presentation or speech is important enough to even make the slightest difference." However, when we say "change the world," we do not mean necessarily to change the world in a monumental, earth-altering, life-changing way. The operative word in that phrase is change. Affecting a change is a necessary condition of an effective speech. "A presentation that doesn’t seek to make change is a waste of time and energy," says business guru Seth Godin.

We do not have to make a speech like Martin Luther King Jr. or Gandhi, or Churchill, etc. But we do have to think long and hard—before our speech—of just what kind of change we are aiming for with our particular audience. Presentations and talks are usually a mix of information, inspiration, and motivation. To really affect a change we need to do more than just give information. If information were all that was required to make a change, we could send an email or a document for people to read and cancel the talk. A live talk must impact the heart as well as the mind.

The little victories that you win
Making a small difference is reason enough to get out of bed every day. We do not always need—or even want—to make such a grand impact. Often we are just lucky to make a small change, perhaps influencing or making a difference in a few people's lives that day. The speech (or presentation) itself is ephemeral and will soon be forgotten, but if we can make even a tiny influence, we can take satisfaction in that. If your presentation gets people talking—not about you necessarily, but about your idea—then this is at least a small victory. I was reminded of this while researching the legendary filmmaker Billy Wilder. At the end of the documentary Billy Wilder Speaks, Wilder says something relevant to all storytellers, from filmmakers to the guy making a speech at his local business group:

"You tell them something they can take home with them....the kind of film that people see and then go to a drug store to talk about it for half an hour. If you pull that off, it's great." Wilder continues. "It's very gratifying if your have a successful picture and it tells them a little something new that they did not know about it, or it makes them interested in a subject that was strange to them. These are the little victories that you win."


We will not impact everyone in even our greatest presentations. But if we can get enough people talking about the content in the hours or days after our time on stage, that may be enough. That's something. That's a small victory. Maybe we have lit a spark or motivated someone just a little to explore our message more deeply in future. That is change. It may not be a big change, but it is a change...and that is making a difference.